Privacy Policies – dressxo.com

At XO CLOTHING, we are dedicated to safeguarding your privacy and ensuring that your personal information is managed securely. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data when you interact with our website or make a purchase.

XO Clothing operates as an online fashion store through the website www.dressxo.com. The products available on our site are intended solely for end users who are legally of age. This privacy policy applies to all contracts and transactions entered into by customers via www.dressxo.com, as well as all business relations between XO CLOTHING and our customers. Any other terms and conditions not explicitly stated will not apply. All timeframes referenced as working days in this policy exclude weekends and statutory holidays.

This Privacy Policy for dressxo.com (hereinafter referred to as ‘we’, ‘us’, or ‘our’) describes the process of collecting, storing, using, and sharing your personal data when you access our services, which include:

Visiting our website at www.dressxo.com or any related website associated with this policy.

Engaging with us through social media platforms, email, WhatsApp, or other communication channels.

We highly value your privacy and encourage you to read through this policy to understand your rights and the choices you have regarding your personal data. If you have any questions or concerns, please feel free to reach out to us at hellodressxo@gmail.com.

1. Information We Collect
To provide and improve our services, we collect the following types of information from you:

•Contact Details: This includes your name, email address, phone number, and shipping address.
•Payment Information: Securely processed credit card details provided via our payment service provider.
•Order Data: Information about your purchases, including order history and preferences.
•Usage Information: Data on your interactions with our website, such as your IP address, browser type, device details, and pages you visit.
We gather this information to facilitate order processing, enhance your shopping experience, and comply with legal obligations.

2. How We Use Your Information
We utilize your personal data for the following purposes:

•Order Processing: To complete and ship your orders, and to notify you about the status of your purchases.
•Customer Service: To provide support with inquiries, returns, and other service-related matters.
•Personalized Experience: To enhance our website, customize product recommendations, and suggest relevant items based on your preferences.
•Marketing and Promotions: To send promotional emails, updates, and special offers (only if you’ve opted in).
•Legal Compliance: To fulfill legal obligations and protect the rights of XO CLOTHING and its customers.

3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information. However, we may share your data in the following circumstances:

•Service Providers: We may share information with trusted third-party providers to process payments, manage orders, and handle shipping.

•Marketing Partners: We may share your information with partners to send advertisements and promotions, but only if you have agreed to this communication.

•Legal Compliance: We may disclose information to comply with legal requirements, court orders, or to protect the rights and interests of XO Clothing.

•We ensure that any third-party providers uphold the same level of privacy and confidentiality as we do.

4. Data Security
We implement strong security measures to protect your personal data. These measures include encryption for sensitive data, such as payment details, and the use of secure servers and storage systems. While we strive for the highest level of security, it’s important to note that no method of online data transmission or storage is 100% secure.

5. Your Rights Regarding Privacy
Depending on your location, you may have specific rights regarding your personal data:

•Access and Updates: You can access and update your personal data at any time by logging into your account or contacting us directly.

•Marketing Opt-Out: You can opt out of marketing communications by clicking the unsubscribe link in our emails or by reaching out to us.

•Account Deletion: You may request the deletion of your account and personal data by emailing us at hellodressxo@gmail.com.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website.

These technologies help us to:

Remember your preferences and personalize content for you.
Analyze website traffic and user behavior.

Deliver tailored advertisements and promotions.

You have the ability to control cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our website.

7. Children’s Privacy
Our services are not intended for children under the age of 13. If we become aware that we have unintentionally collected personal data from a child under 13, we will delete this information as soon as possible. If you believe that your child has provided us with personal information, please contact us immediately.

8. Address Change Policy
If you need to change your delivery address, please notify XO CLOTHING within one hour of placing your order. Address modifications must be communicated directly to us. We will not be responsible for lost or misdelivered parcels if the address change is made directly with the courier.

9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, or for a longer period if required by law.

10. Changes to This Privacy Policy
We may revise this privacy policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly. We encourage you to check this page periodically to stay informed.

11. RETURN POLICY

At XO CLOTHING, we are committed to delivering high-quality products and ensuring a smooth shopping experience for all our customers. Please review our refund policy carefully before making a purchase:

REFUND POLICY

REFUNDS

Refunds are only applicable in instances where an item appears in stock on our website but is unavailable in reality.
⁠In such cases, our team will promptly contact you, and the refund will be processed within 3–10 business days.

DAMAGED ITEMS OR INCORRECT SIZES

Refunds are not accepted for damaged items or incorrect sizes.

Customers may request an exchange for these items by referring to our Exchange Policy.

Refund Process:

Once we receive your returned item and complete the inspection, we will notify you about the status of your refund. If approved, the refund will be initiated to your original method of payment through the payment method you used during the purchase on our website. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Need Assistance?

If you have any questions or concerns, please do not hesitate to reach out to our support team:

⁠Email : hello@dressxo.com
WhatsApp : 0777486568

12. Contact Us
If you have any questions or concerns about this privacy policy or if you would like to discuss how your personal data is managed, please contact us at:

Email:hello@dressxo.com
WhatsApp: +94 777486568