Exchange Policy

 

•Exchanges are accepted within 7 days from the original purchase date.

 

•Items must be in new condition, unworn, unaltered, and free from any damage caused by the customer.

 

•All exchanged items must include XO CLOTHING brand labels, price tags, and the original bill.

 

 

 

Required Information

 

Please send clear pictures of the items to be exchanged, along with the waybills, via:

•Email

•WhatsApp

•Direct Message on Instagram or Facebook

 

 

 

Exchange by Customer’s Choice

(Size, Color, or Product Change)

 

•First, return the product in good condition with our tags and price tags attached.

 

•Return delivery to our address must be arranged by the customer (not provided by our side).

 

•Once we receive and check the product quality, we will confirm the exchange.

 

•After approval, you can select your new items.

 

•Delivery fees for exchanges/returns must be covered by the customer.

 

•By your side exchanges, a packing charge of Rs.100 will be applied additionally.

 

 

•Please note: The store will only accept exchanges after confirming that the returned items are in good condition.

 

 

 

Exchange by Our Side Error

(Size fault / Design fault / Color fault / Fabric damage / Items out of stock)

 

•Accepted only within 7 days of receiving the item.

 

•This exchange is completely free for customers (delivery fee covered by the store).

 

•Before the exchange, please send clear pictures of the item (front and back) with labels, tags, waybills, and barcodes.

 

•Without these, we cannot accept the exchange.

 

 

Exchange Process

 

•Once the Customer Care Team approves your request, they will arrange the exchange process.

 

•After confirmation, our courier will pick up your return package and hand over the new exchange item.

 

•The return package must be packed in our XO CLOTHING bag, with waybills and barcodes attached, and clearly mention “EXCHANGE AND RETURN.”

 

 

Return Policy

 

At XO CLOTHING, we are committed to delivering high-quality products and ensuring a smooth shopping experience for all our customers.

 

•Please review our return policy carefully before making a purchase.

 

•If you have already made a purchase but the live stock is sold out, we can offer a refund or allow you to select another product.

 

•This is the only condition where a refund will be accepted.

 

•We do not provide refunds once the purchase is completed and the product is in stock.

 

 

 

Refund Policy

 

At XO CLOTHING, we are committed to maintaining product quality and providing excellent customer service.

Please review our refund policy carefully before making a purchase.

 

•Refunds are only applicable for cases where the purchased item becomes unavailable due to stock issues.

 

•Once an order is confirmed and processed, no refunds will be issued for any other reason.