Terms and Conditions

Last Updated: November 16, 2024

Welcome to XO CLOTHING. By accessing and using our website, www.dressxo.com, you are agreeing to comply with and be bound by the following Terms and Conditions. It is important that you read these terms carefully before using our site. If you disagree with any part of these terms, you must discontinue using the website and all associated services. These Terms and Conditions form a legally binding agreement between you and XO CLOTHING, so please ensure you fully understand the content before proceeding.

The website is operated by XO CLOTHING, which is referred to throughout this document as “we,” “us,” or “our.” The term “you” refers to the user or customer of the website. All the products, services, tools, and content available on our site are made accessible to you conditioned upon your acceptance of and adherence to these Terms and Conditions. The use of our website is solely for individuals who are legally of age in their respective jurisdictions, and by continuing to use our site, you confirm that you meet this requirement.

1. General Information

1.1 XO CLOTHING Overview: XO CLOTHING is a unique and contemporary online clothing store dedicated to offering stylish, modern, and trendy clothing options for girls. Our collections are designed to cater to a wide range of occasions, from casual outings to special events, always maintaining a high standard of quality and fashion.

1.2 Product Design and Manufacturing: All items available on XO CLOTHING are designed and manufactured in Sri Lanka. Each product is crafted with care, following high-quality global standards to ensure that every garment not only meets but exceeds customer expectations in both quality and design.

1.3 Online-Only Platform: XO CLOTHING operates exclusively as an online business, meaning we do not have a physical storefront. All our operations, including order processing, customer service, and sales, are carried out through our website and online platforms. Our customer support team is available via email, WhatsApp, and social media for any inquiries or assistance you may need.

2. Products and Services

2.1 Product Range: XO CLOTHING offers a diverse collection of clothing items designed to meet the needs of every modern girl. Our products include clothing suitable for various events such as casual outings, formal events, and special occasions, ensuring that our customers have stylish options for every aspect of their lives.

2.2 Product Availability: All products listed on our website are subject to availability. While we aim to keep our stock updated, we reserve the right to modify, discontinue, or replace any product at any time without prior notice. This may include changes to sizes, colors, or availability status. If a product you ordered becomes unavailable, we will inform you promptly and offer alternatives or a refund as per our return and exchange policy.

2.3 Product Display: Please note that the colors, designs, and patterns of the products displayed on our website may appear slightly different from what you see in person due to monitor calibration or the settings of your device. We strive to provide accurate representations of our products, but small variations in color and design may occur.

3. Orders and Payments

3.1 Order Acceptance: By placing an order on our website, you are offering to purchase the products subject to these Terms and Conditions. When you place an order, we will send you an order confirmation email detailing the items you have selected. However, the confirmation of the order does not constitute an acceptance of the order. We reserve the right to accept or decline your order for any reason, including issues with product availability or pricing.

3.2 Payment Terms: Payments must be made in full at the time of purchase through one of the accepted payment methods available on our website. All transactions are processed securely to ensure that your payment information is protected. Payment processing will only be completed once the transaction is approved, and an order confirmation will be sent to you via email.

3.3 Order Cancellation: XO CLOTHING reserves the right to cancel any order at its discretion. This may include orders with incorrect pricing, product description errors, or due to issues with payment processing. If we cancel your order, we will notify you and provide a full refund. We are not liable for any inconvenience this may cause.

3.4 Price Changes: Prices for products on our website are subject to change without notice. While we strive to keep pricing up to date, there may be occasional discrepancies. If the price of a product changes after your purchase but before shipment, we will notify you of the change, and you may choose to proceed with the purchase or cancel the order for a full refund.

4. Shipping and Delivery

4.1 Shipping Costs and Delivery: Shipping costs and estimated delivery times vary depending on the destination and the courier service. During the checkout process, you will be able to view the applicable shipping fees and select your preferred delivery method. Please note that delivery times are estimates and can vary based on factors like shipping location, weather conditions, and courier delays.

4.2 Delays and Delivery Issues: While we make every effort to fulfill orders in a timely manner, XO CLOTHING is not responsible for any delays caused by unforeseen circumstances such as natural disasters, courier issues, or other factors outside of our control. We encourage you to track your order through the provided tracking information.

4.3 Accuracy of Delivery Information: You are responsible for providing accurate and complete shipping information when placing your order. XO CLOTHING is not liable for any orders that are delayed or lost due to incorrect or incomplete address details provided by the customer. We advise double-checking your delivery address before confirming your order.

5. Returns and Exchanges

5.1 Exchange Policy: We offer exchanges for items purchased from XO CLOTHING within 7 days of receipt, provided that the item is returned in its original, unworn condition with all tags still attached. To initiate an exchange, please contact our customer service team, and we will guide you through the process. The exchange is subject to product availability.

5.2 Refusal of Returns: XO CLOTHING reserves the right to refuse any returns or exchanges that do not meet the specified conditions, including items that show signs of wear, damage, or tampering. We ask that you inspect your purchase upon delivery and contact us immediately if you notice any issues.

6. Intellectual Property

6.1 Content Ownership: All content found on the XO CLOTHING website, including images, product descriptions, logos, and other textual and visual materials, are the exclusive property of XO CLOTHING. These materials are protected by copyright, trademark, and intellectual property laws, and unauthorized use is strictly prohibited.

6.2 Use of Content: You may not reproduce, modify, distribute, or display any of the content found on our website for commercial purposes without prior written consent from XO CLOTHING. This includes images, product descriptions, and any other copyrighted materials.

7. Privacy Policy

7.1 Data Collection and Protection: XO CLOTHING values your privacy and is committed to protecting your personal information. Any personal data we collect, including your name, address, and payment information, will be used in accordance with our Privacy Policy, which can be accessed on our website.

7.2 Sharing of Information: We do not share your personal information with third parties for marketing purposes unless you have explicitly consented to this. However, we may share information with third-party service providers necessary for order fulfillment, payment processing, and shipping. We will never sell your personal information to any third-party organizations.

8. Limitation of Liability

8.1 No Liability for Damages: XO CLOTHING is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website or from the products you purchase. This includes, but is not limited to, any issues arising from delays, errors, or defects in products.

8.2 Website Performance: While we strive for optimal performance, XO CLOTHING does not guarantee that the website will always be free of errors, interruptions, or other issues. We are not liable for any loss of service or performance disruptions that may affect your user experience.

9. Changes to Terms and Conditions

9.1 Modifications to Terms: XO CLOTHING reserves the right to update, modify, or change these Terms and Conditions at any time. These changes will be posted on the website, and the “Last Updated” date will reflect the most recent changes. It is your responsibility to review these Terms periodically to stay informed about any updates.

9.2 Acceptance of Changes: By continuing to use the website after any updates or modifications, you acknowledge and agree to the revised Terms and Conditions.

10. Governing Law

10.1 Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or relating to the use of our website shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.

10.2 Dispute Resolution: If any dispute arises from your use of the website or these Terms and Conditions, it will be resolved through legal proceedings in Sri Lanka, and you agree to submit to the jurisdiction of the relevant courts in Sri Lanka.

11. RETURN POLICY

At XO CLOTHING, we are committed to delivering high-quality products and ensuring a smooth shopping experience for all our customers. Please review our refund policy carefully before making a purchase:

REFUNDS

REFUND POLICY

REFUNDS

Refunds are only applicable in instances where an item appears in stock on our website but is unavailable in reality.
In such cases, our team will promptly contact you, and the refund will be processed within 3–10 business days.

DAMAGED ITEMS OR INCORRECT SIZES

Refunds are not accepted for damaged items or incorrect sizes.

Customers may request an exchange for these items by referring to our Exchange Policy.

Refund Process:

Once we receive your returned item and complete the inspection, we will notify you about the status of your refund. If approved, the refund will be initiated to your original method of payment through the payment method you used during the purchase on our website. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Need Assistance?

If you have any questions or concerns, please do not hesitate to reach out to our support team:

⁠Email : hello@dressxo.com
WhatsApp : 0777486568

12. Contact Information

If you have any questions, concerns, or need further clarification regarding these Terms and Conditions, please feel free to reach out to us using the following contact details:

Email: hellodressxo@gmail.com
WhatsApp: +94 777486568

Social Media:
Instagram: @xo_clothing360
Facebook: Xo Clothing